Field notes from our engineers on shipping AI, software and SaaS — what works, what doesn't, and the trade-offs we've learned to watch.
What we've learned shipping a multi-tenant conversational AI product — ingestion, retrieval, evaluation and cost control.
Why the WhatsApp Business API is a different animal — and how we design AI agents that play well with Meta's rules.
Fraud detection, onboarding co-pilots and conversion uplift — how AI rewrote the playbook for performance-marketing platforms.
Most GenAI pilots stall before production. Here's the engineering playbook we use to take them across the line.
Observability, secrets, IaC, cost guards. Unsexy, essential — and what separates demos from durable products.
A walk-through of how we set up retrieval, evaluation harnesses and feedback loops for production LLM apps.